Automatic Speech Recognition (ASR)

The growing demand for remote self-service has created a need for more customer-friendly interfaces to information systems. The most natural of all interfaces, of course, is human voice. Automatic Speech Recognition (ASR) solution enables people to conduct a myriad of transactions by interacting with information systems in the simplest possible way by speaking over the telephone.

A speech interface gives callers more flexible navigation options that are less complex and more intuitive than rigidly hierarchical touch-tone menu options. This provides faster, easier self-service transactions for customers and promotes increased customer satisfaction and retention.